Description

Step into a leadership role at the heart of international payment operations. You will lead a team, strengthen controls, and improve how payments are processed across borders.

As an Associate (Team Lead) within Cash Management Operations, you will lead a team responsible for accurate, compliant, and efficient payment processing. You will manage daily operations, maintain strong regulatory controls, and drive workflow improvements to reduce errors and processing times. You will partner with teams across compliance, product, client service, sales, and regional hubs to keep operations running smoothly. This role also positions you as the direct backup to the Payment Operations Head, placing you in the succession pipeline for that leadership role.

Job responsibilities

• Lead and develop a team of payment specialists, providing coaching, training, and day-to-day support.
• Oversee daily payment processing, including transaction monitoring, verification, and settlement, in line with procedures and service level agreements.
• Maintain compliance controls for anti-money laundering, know your customer, and sanctions screening requirements.
• Review and improve payment workflows to reduce errors and processing times, using automation where possible.
• Identify and manage operational risks related to overseas payments, including fraud and foreign exchange exposure.
• Partner with compliance, product, client services, sales, and regional teams to resolve issues and align on priorities.
• Track key performance indicators, analyze trends, and take action to improve operational outcomes.
• Prepare clear, regular reports on volumes, errors, and performance for management decision-making.
• Stay current on regulatory changes and update policies and procedures as needed.

Required qualifications, capabilities, and skills

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 10 years of experience in payment processing, with a focus on international payments.
• Strong people management skills, with the ability to lead, motivate, and develop a team.
• Good knowledge of international payment systems, regulations, and compliance requirements.
• Strong analytical and problem-solving skills with sound decision-making ability.
• Fluent English, written and spoken.
• Strong communication skills, with the ability to work across functions and engage stakeholders at all levels.

Preferred qualifications, capabilities, and skills

• Proficiency with payment platforms, financial systems, and Microsoft Office.
• Familiarity with Alteryx and/or Xceptor.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.