Description

Cologne

from today / asap

Your duties

At Trusted Shops, we're shaping Europe's Community of Trust - a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

Home of our Product Development is the Products & Engineering department, which consists of 15 cross-functional product teams across 3 Product Domains, working in an agile environment.

We are looking for a Senior Product Manager (f/m/d) for our Core Services team (fixed-term for 17 months) - someone who thrives in technically complex environments, enjoys learning about backend systems, and is eager to enable other product teams to build and scale products efficiently. Join us and make a meaningful impact across all of our products!

Your Key Responsibilities as Senior Product Manager (f/m/d):

As Senior Product Manager for Core Services, you will define the long-term vision and strategy for foundational backend capabilities that power multiple products. You will work closely with engineering, data, and stakeholders across product teams to ensure our platform is reliable, scalable, and delivers measurable value for the company.

• Own shared platform services and core system capabilities, such as backend frameworks, APIs, authentication & authorization, and user/permission management.

• Ensure the performance, scalability, and reliability of platform services across all products.

• Define and maintain cross-product technical standards to enable consistent and efficient development across product teams.

• Collaborate closely with dependent product teams to understand their needs and prioritize platform initiatives that deliver maximum impact.

• Translate technical KPIs (e.g., system performance, uptime, scalability) into business value and communicate implications to stakeholders.

• Work with your Group Product Manager to align on roadmap, dependencies, and company-wide technical strategy.

• Drive strategic decisions around technical capabilities, trade-offs, and service improvements while balancing long-term scalability with immediate business needs.

Your profile

• Proven experience as a Senior Product Manager with responsibility for launching new products or delivering business-critical features. (ideally in a SaaS and/or platform environment)

• Comfort with technical complexity and a willingness to engage deeply with infrastructure, APIs, and backend systems.

• Strong strategic thinking combined with the ability to execute and deliver value incrementally.

• Outcome-oriented mindset: You connect decisions directly to user needs, business value, and company goals.

• Ability to translate technical metrics and KPIs into business outcomes that stakeholders can understand and act upon.

• Analytical skills: Ability to interpret technical metrics, define KPIs, and make data-informed decisions.

• Growth mindset: You embrace learning, adaptability, and continuous improvement.

• Comfort with ambiguity and shifting priorities in a fast-moving environment.

• Excellent communication skills in English (German is a plus), and stakeholder management skills in a cross-functional, international environment.

What we offer you:

• Hybrid work:Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• One "Self Education Day" per month
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit - physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team - we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly - we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you're doing a great job - otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Thibaut Charprenet

Senior Product Designer

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?
Apply now