REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE:

• High School Diploma or GED is preferred.
• Basic computer skills, including working knowledge of Microsoft Outlook, Word, and Excel.
• Knowledge of JD Edwards (JDE), work order scanning, inventory transactions, or backflushing is preferred.
• Ability to read and comprehend work orders, Parts Master Lists, drawings, correspondence, work instructions, manuals, policies, procedures, and safety documentation in English.
• Ability to organize multiple priorities, recognize order dependencies, and maintain accurate records in a fast-paced production environment.
• Strong customer focus with effective verbal and written communication skills.
• Ability to identify part shortages, order discrepancies, quality concerns, and schedule risks and escalate them appropriately.
• Ability to work independently and collaboratively across Customer Service, Production, Quality, Warehouse, and Shipping.
• Regular attendance is required.
• Must be able to work overtime as required.

COMPETENCIES:

• Initiative - Identifies what needs to be done and acts before being asked when appropriate.
• Attention to Communication - Ensures timely, accurate information is provided to the people who need it.
• Forward Thinking - Anticipates schedule risks, material shortages, and downstream consequences and takes appropriate action.
• Results Orientation - Focuses on completing accurate, compliant orders on time and meeting department goals.
• Building Collaborative Relationships - Develops and maintains effective working partnerships across departments.
• Thoroughness - Ensures work orders, parts, inspections, transactions, and documentation are complete and accurate.
• Flexibility - Adapts to changing order priorities, customer requirements, staffing needs, and production conditions.
• Stress Management - Maintains accuracy, professionalism, and self-control when working under pressure.
• Managing Change and Improvement - Supports process changes that improve safety, quality, delivery, and efficiency.

PHYSICAL REQUIREMENTS:

Physical demands are representative of those required to perform the essential duties of the position. Reasonable accommodations may be provided where applicable.

• Oral and written comprehension and expression sufficient to understand and communicate work requirements.
• Ability to arrange information, materials, and actions in the required sequence.
• Ability to apply established procedures and use deductive and inductive reasoning to resolve routine issues.
• Manual and finger dexterity sufficient to grasp, manipulate, pull, stage, inspect, and assemble parts.
• Ability to bend, stretch, twist, reach, stand, and move throughout the work area as required.
• Ability to lift, push, pull, or carry objects weighing up to 40 pounds.