Description

Overview

The Retail Merchandise Associate supports facility-level retail operations for Kapalua Golf, helping position the golf shop as a premier retail destination. The role focuses on creating an inviting shopping environment, delivering excellent guest service, and supporting retail success through merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.

Experience Required

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License.
• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation.
• Basic knowledge of the game of golf preferred.
• Professional verbal communication and interpersonal skills.
• Excellent guest service skills with a positive attitude and strong work ethic.
• Ability to work flexible hours based on golf shop business needs.
• Ability to manage multiple priorities in a golf club retail environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort using the internet and other digital tools in a professional setting.
• Strong time management skills and the ability to prioritize tasks effectively.
• Willingness to learn new products, systems, and procedures.
• Ability to read and speak English may be required to perform the duties of the job.
• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

Essential Responsibilities

• Open, operate, and close the golf shop following established procedures.
• Answer phones and assist guests with golf shop purchases and product questions.
• Operate the POS system and process merchandise sales as needed.
• Help create a welcoming, organized golf shop experience with strong guest service.
• Support loss prevention by staying aware of guest activity in the shop.
• Rotate stock and keep displays clean, full, and visually appealing.
• Help create a unique shopping environment through thoughtful merchandising.
• Work with retail leadership to support merchandise promotions and seasonal plans.
• Assist with training golf shop staff on retail products, procedures, policies, and service standards.
• Help support merchandise sales goals through presentation, product knowledge, and service.
• Participate in monthly physical inventory counts.
• Maintain accurate inventory using Troon merchandising and accounting procedures.
• Keep approved in-stock product categories filled at the facility level.
• Receive and inspect incoming merchandise shipments and report discrepancies, damages, or incorrect items.
• Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags.
• Create, print, and attach product tags to merchandise.
• Assist with special product design needs when needed.
• Share updates with retail leadership on product levels, local buying trends, and vendor opportunities.
• Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership.
• Support the retail side of daily golf shop operations.
• Help keep golf shop and storage areas organized and ready for daily use.
• Follow safe work practices.
• Perform other duties as requested.
• Maintain regular and reliable attendance.