Description

Overview

Under limited supervision, provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of Boulder's recreation facilities. Assists with facility operations and performs related duties as required. Interacts with the Department of Parks and Recreation golf course customers by greeting patrons, answering phones, providing information about services and programs, and checking in golf patrons.

Experience Required

High school diploma or equivalent.
A minimum of three (3) years of customer service experience.
Prior experience as a lead worker.
Experience working for a public or private golf course.
Knowledge of the operations of the golf course, driving range, and practice greens.
Preferred experience with golf course application software, Club Prophet POS system, Gallus Golf Application, Golf Genius Software, and GHIN handicap network.
PGA Class A certification or actively in process to obtain.
Holds and maintains a valid drivers' license.

Essential Responsibilities

Ability to demonstrate receptionist and cash handling experience.
Ability, interest, and desire to provide excellent customer service in person and on the telephone.
Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
Ability to deal tactfully and effectively with the public.
Provides excellent customer service to the patrons of the Golf Course Facility.
Communicates effectively with golf course patrons in person and over the phone to market and promote Golf Course Services, and Programs.
Operates the registration system, including Point of Sale.
Registers participants for golf tee times and have a strong knowledge of golf course operations.
Assists patrons with booking/scheduling tee time, selling merchandise, scheduling programs and/or events, and supporting online services.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and troubleshoot accounting transactions in the registration system.
Serves as a lead worker.
Resolves customer concerns, incidents, and program issues as they occur.
Ability and willingness to work a flexible schedule including weekends and evenings.

Benefits

This is a part-time hourly position.
Scheduled weekly hours: 30
Benefit eligibility group - BMEA (20+ Hours):
Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.