Description

Under the direction of the Program Manager, the Program Support Specialist performs administrative tasks, administers participant supportive services and carries out clerical duties as assigned and serves in the role of receptionist, data entry assistant and participant support specialist.  This role is located at our office in Shawnee, Oklahoma.  

Requirements

Primary Duties and Responsibilities: 

• Open, scan, read and distribute incoming mail
• Answer telephone inquiries of participants, employers and other interested parties.  Refers calls to appropriate staff.
• Conduct initial contact with new participants. Assists participants with completing initial enrollment and scheduling participants for orientation and assessments.
• Provide ongoing outreach to perspective participants and keep accurate records of contacts.
• Serve as office receptionist for Work Ready Shawnee.  Assists and routes inquiries to appropriate staff members.  
• Maintains supply of Work Ready Shawnee program forms for staff and participants.  Acts and performs as assistant to administrative staff.
• Direct participants and visitors to appropriate locations.
• Assist in community outreach and participate in rotation with other staff in outreach activities.
• Participate in weekly staff meetings, assist with other meetings as assigned.  
• Join in program activities with participants during peak training times.
• Assist with workshop facilitation and job coaching as needed.
• In time, be primary in completing program expenses and barrier removal after approved by job coach.
• Assist Program Manager as needed in data pulls for monthly reports.
• Maintain regular attendance at work and is consistently on-time.
• Work with other staff in a positive, productive and professional manner, and communicates within proper lines of organization chart.
• Performs other duties as assigned by supervisor.

 Knowledge, Skills, and Abilities: 

• Ability to communicate effectively by telephone or in person.
• Ability to organize, compile, and record information accurately.
• Ability to apply rules of grammar, spelling, and punctuation.
• Possess knowledge of and skill in performing general administrative tasks.
• Ability to operate a personal computer.
• Ability to retain and recall information.
• Ability to accomplish assigned tasks with minimal supervision.
• Ability to learn specialized screens or software packages. (Word, Excel, Access, Microsoft Windows & Outlook Mail)
• Ability to multi-task.
• Possess a history of positive interpersonal relationships.
• Ability to create a friendly and professional atmosphere.
• Ability to track, document, and maintain up-to-date and accurate records.
• Ability to perform effectively in a changing environment and versatile in dealing with a wide range of participants and circumstances.
• Demonstrates commitment to the TEEM/Work Ready Shawnee philosophy, concept, and program.
• Ability to adhere to TEEM’s policies and procedures. 

Education and Work Experience: 

Education Required: Associate degree and minimum of 2 years personal computer experience.

Work Experience: Two years administrative/data entry/clerical experience.

Physical Requirements: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with physical limitations or disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is frequently required to walk or move; use hands and fingers to handle or operate objects, tools, or controls with hands and arms; and must have exceptional finger dexterity.  The employee must occasionally lift and or move up to 15 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.