Description

Position Summary: Assists customers with procedures regarding Permit and Business Tax Receipt applications; reviews permit and business tax application submittals to ensure proper documentation is provided; processes and issues permits and Business Tax Receipts; schedules inspections; and responds to public inquiries.

Essential Duties and Responsibilities:

(The duties listed are intended to serve as an example of the typical functions performed.  They are not exclusive or all-inclusive and will vary with assignments.)

Assist Permit and Business Tax applicants in completing applications, review and enter all required information into the computer system; track status of applications, and issue permits and registrations. 
Provide high-quality responsive customer service in a friendly, courteous, professional manner using clear oral and written business communications.
Performs permitting activities which include reviewing applications for accuracy, completeness, and ensuring approvals by all required disciplines, state, and County agencies, assigns appropriate fees.
Process and issue over the counter permits; process permits for additional plan review, and review all other applications.
Schedule inspections.
Run inspection report for permits scheduled to expire and notify the applicant prior to permit expiration.
Enter contractor insurance and licensing updates into the system, and ensure active contractor registrations.
Assist inspectors with daily inspection reports and investigations.
Assist the public with access to the department’s permitting and business tax system including creating user accounts, training and troubleshooting issues.
Provides information to the public on permitting, Business Tax Receipt, Registrations, and other City regulations, policies, and procedures.
Assists in the maintenance of records, files and documents.
Perform general/clerical tasks, which may include answering telephone calls, assisting vendors, typing documents making copies and sending/receiving faxes and emails.
Assist other employees, as needed.
Performs other duties as assigned.
 
Knowledge, Skills & Abilities
 Knowledge of:

Practices, Procedures, Operations, and terminology relative to Permitting, Business Tax, building, and zoning. 
State and local licensing requirements for contractors.
Maintains a comprehensive current knowledge of applicable laws,  regulations, policies, and procedures.
Ability to learn and become proficient in the use of computer software including Microsoft Office Products (Word, Outlook, Excel), applicable department and organization specific software, Office terminology, methods, practices and procedures.
Customer Services procedures.
Proper telephone etiquette and procedures, and thorough knowledge of modern office practices and procedures. 
Bi-lingual preferred.
Ability to:

Multi-task while working with tight deadlines and shifting priorities.
Read and interpret various technical materials of municipal ordinances, blueprints, surveys, site plans and other forms of project/permit documentation.
Organize and prioritize work assignments.
Identify issues, generate and evaluate alternate solutions and make sound recommendations.
Complete assignments accurately and on a timely basis.
Obtain and maintain the designation of Notary Public.
Prepare and maintain clear, concise and accurate records and reports.
Take the initiative to identify and resolve customer issues, and resolve customer complaints
Maintain a courteous and professional demeanor.
Maintain high standards for professional and ethical conduct.
Establish and maintain effective working relationships with co-workers, public agencies, vendors and the general public.
Understand information and communicate clearly and concisely, both orally and in writing.
Follow safety rules and regulations of the City and the Department.
Make decisions based on department policy.
Exercise sound judgment and employ resourcefulness in solving and resolving problems that may arise.
Support the Department’s and City’s Mission, Values and Goals.

Requirements

High School Diploma/G.E.D.  Associate degree preferable.
Two (2) years general administrative/office experience in a general business setting preferably as a Permit Technician or in an agency with exposure to permit or business tax receipt functions.        
Must possess and maintain a valid Florida Driver’s License.