Description

Overview

The Outside Services Attendant provides customer service to members and guests while supporting golf operations through bag handling, cart preparation, range operations, and maintaining clean and organized work areas. The role is responsible for staging and storing golf carts, ensuring they are clean, functional, and ready for use, while delivering golf-related services that create a seamless and enjoyable experience for golfers.

Experience Required

• Preferred high school diploma, GED, or equivalent.
• Prior experience in a similar role or strong knowledge of golf.
• Strong communication skills with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Adherence to attendance requirements in the weekly schedule.
• Flexibility to work additional hours as needed and availability to work weekends and/or holidays.

Essential Responsibilities

• Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support including cleaning clubs and delivering them to cars as needed.
• Promote club events, course conditions, and relevant information to enhance the member and guest experience.
• Marshal carts in the staging area, assign them to players, track usage, clean and inspect carts, and report any issues to the Golf Shop.
• Maintain cleanliness and organization of the cart barn, storage areas, practice facilities, parking lot, and pro shop entrance.
• Set up and manage practice areas, ensuring they are stocked with range balls and equipment for daily use.
• Collaborate with range attendants, marshals, starters, and other golf operations staff to ensure efficient daily service.
• Complete daily assignments in designated areas and maintain Golf Shop organization and stock.
• Assist others as needed and perform additional duties assigned by management.
• Follow all company, club, and department policies, procedures, and safety guidelines.
• Maintain professionalism in interactions with members, colleagues, and staff.
• Participate in personal and professional growth, maintain required certifications, and attend daily briefings.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.
• Applicable law time off provided for part-time team members.