Description

Maximus is seeking a detail-oriented and proactive Operations Team Lead to support the Iowa Core Standardize Assessments (IA CSA) Program. 

The Operations Team Lead will support back-office administrative operations, including building and maintaining manual processes, creating and updating tracking tools, assisting supervisor with daily and monthly reports, and managing communications with internal and external program partners. This position requires strong organizational skills to manage high-volume email correspondence, scheduling, and work across multiple Customer Relationship Management (CRM) systems.

If you thrive in a fast-paced environment and are passionate about ensuring efficient, compliant, and well-coordinated administrative operations, we encourage you to apply.

This is a full-time position that is fully remote in the US.

**Position is contingent upon contract award.

About the Program:

The IA CSA (Iowa Core Standardize Assessments) will conduct clinical assessments for individuals seeking enrollment into all Iowa Medicaid Waivers or to conduct clinical reassessments for Medicaid Waiver Recipients.  

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees

Essential Duties and Responsibilities:

• Lead small projects or testing of soft releases
• Ensure test cases or tasks are developed and assigned to staff
• Oversee systems and logging of software issues
• Ability to communicate effectively with internal and external customers
• Ability to lead or participate in meetings, drive outcomes, and collaborate in a team setting
• Ensure individual and service level standards are met or exceeded, and team members are appropriately trained
• Ensure processes are working to support customer needs and continuous process improvement
• Ensure the overall volume of work produced/software tested meets or exceeds quality standards
• Ensure staff maintains an updated knowledge of all programs
• Provide high level customer support to internal and external customers
• Responsible for assigning and coordinating referrals for contract work to appropriate parties
• Computer data entry
• Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures
• Complete assignments within established compliance standards and timelines
• Monitor multiple work queues daily to ensure cases move quickly through each process stage
• Identify and resolve data errors 
• Works on a variety of assignments requiring considerable judgement and initiative
• Performs other related duties as assigned  

Minimum Requirements:

• High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience
• Proficient in Microsoft Office Suite (Word, Outlook, Excel)

 Preferred Requirements:

• Minimum of 2 years of experience working in clinical services
• Experience leading, mentoring or training other

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace