Description

• Customer Service Responsibilities:
  • Provide exceptional customer service by greeting guests, assisting with inquiries, and offering product recommendations to enhance their experience at Juniper Preserve.
  • Foster effective communication and teamwork with colleagues and other departments to ensure a seamless guest experience.
• Sales and Transaction Responsibilities:
  • Efficiently handle sales transactions, process payments, and maintain accurate cash registers and inventory records.
  • Utilize upselling techniques to maximize revenue and enhance guest satisfaction.
• Product Knowledge and Inventory Management Responsibilities:
  • Possess an in-depth understanding of the store's merchandise, including its features, benefits, and pricing, to effectively guide guests in making informed purchase decisions.
  • Monitor and replenish stock levels, ensuring adequate supplies are available at all times.
  • Conduct regular inventory counts, identify discrepancies, and collaborate with the management team to optimize stock control.
• Store Presentation and Maintenance Responsibilities:
  • Maintain the cleanliness and organization of the store, including shelves, displays, and storage areas.
  • Arrange products in an appealing manner to enhance visual appeal and create an inviting shopping environment.
  • Coordinate with housekeeping and maintenance staff to promptly address any store-related issues.
• Promotion and Sales Growth Responsibilities:
  • Proactively promote special offers, discounts, and promotions to increase sales and encourage guest engagement.
• Compliance and Safety Responsibilities:
  • Adhere to all company policies, procedures, and safety guidelines, including proper handling of cash, following security protocols, and maintaining confidentiality of guest information.
• Other Duties:
  
  • Support Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.

• This position will assist the F&B Manager in monitoring and supervising service staff.

• Able to pass a drug test.
• Retail experience required.
• Must be dressed neatly and well-groomed in company-approved uniform at all times.
• Must be able to operate P.O.S. computer, make change correctly, and make credit card transactions accurately.
• Must stand, walk, and sit during the entire shift.
• Must be able to hear well amidst loud background noise.
• Must be able to write or memorize orders.
• Must balance at the end of each shift.
• Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.
• Previous experience in a customer service or retail environment is highly desirable.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Excellent communication skills to engage and assist guests effectively.
• Basic math skills and proficiency in handling cash transactions.
• Organizational skills to manage inventory and maintain store appearance.
• Ability to work in a fast-paced environment while providing exceptional service.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of resort amenities.

• Must maintain current Food Handlers Card and OLCC Service Permit.

• Effectively present information and respond to questions from members, guests, management, and employees.