Description

Position Summary

MoFi is seeking an experienced learning development professional to design, develop, implement, and facilitate learning experiences across the organization. This role builds practical programs that help employees grow, perform at a high level, and contribute to MoFi’s continued growth and impact.

The Learning Experience Designer focuses on turning real work into clear, usable training across lending, credit, and operations. The goal is to ensure staff have the skills, tools, and training needed to serve clients well and manage risk responsibly.

This is a hands-on role that combines program design, facilitation, and project management. Success in this role translates to stronger performance, faster onboarding, and better consistency across teams.

Key Responsibilities

Learning Design & Development

Partner with leaders and team members to understand development needs and align training with business goals
Conduct needs assessments and define clear learning objectives
Design and develop training materials, including instructor-led sessions, e-learning modules, and job aids
Build curriculum across lending, underwriting, portfolio management, and client engagement
Ensure content reflects real workflows, tools, and expectations
Define success measures for each program and track outcomes
Maintain and update training materials and curriculum
Stay current on relevant practices and apply them in a practical way
 

Program Delivery & Facilitation

Facilitate virtual and in-person training sessions
Prepare materials, technology, and session structure
Manage timing, transitions, and participant engagement during sessions
Handle logistics and troubleshoot issues as they arise
Keep sessions focused, organized, and aligned with intended outcomes
 

Stakeholder & Participant Experience

Serve as the main point of contact for participants and internal stakeholders
Ensure a consistent, high-quality experience across programs
Communicate clearly about expectations, updates, and changes
Identify and address issues early
Gather feedback and use it to improve future programs
 

Collaboration & Program Management

Work with subject matter experts to ensure content is accurate and relevant
Manage multiple projects and timelines
Support onboarding and role-specific development efforts
Contribute to building a training function that can scale with the organization
 

First Year Success Goals

Core training programs are in place across key functions
Required training certifications are in place for staff and board
Training programs are well organized and easy to access for staff
New hires reach proficiency more quickly
Staff feel supported and that they have the learning resources needed to succeed
 

Mission Alignment

MoFi provides financing and consulting that transforms the lives of underserved individuals and communities. This role supports that work by strengthening how we train and develop our team.

Requirements

Qualifications

• Experience designing and delivering training programs
• Strong instructional design skills
• Experience facilitating both virtual and in-person sessions
• Strong organizational and project management skills
• Ability to work across teams and build trust
• Clear and direct communication skills
• Strong skills in Learning Management Systems
• Experience in financial services or a mission-driven organization is helpful