Description

Overview

The Shell Point PGA Head Golf Professional will report to the Shell Point Director of Golf and is responsible for the day-to-day golf operations, staff leadership, member/player experience, and instructional programming.

The PGA Head Golf Professional serves as the operational leader responsible for delivering an exceptional day-to-day golf experience and ensuring the golf department runs smoothly.

Daily Golf Operations

• Oversee daily golf shop operations and ensure exceptional customer service.
• Manage tee sheet operations, pace of play, and the resident/member experiences.
• Coordinate daily play with golf course maintenance staff.
• Ensure compliance with Shell Point policies/standards and safety procedures.

Staff Leadership

• Recruit, hire, train, supervise, schedule, and evaluate; golf shop staff, starters, and rangers.
• Conduct regular staff meetings and training sessions.
• Foster a positive, professional, and service-oriented team culture.
• Assist with employee performance management and development.

Member and Guest Experience

• Build strong relationships with members and guests.
• Address concerns, resolve complaints, and ensure high satisfaction levels.
• Welcome new members and help integrate them into club activities.
• Maintain a visible presence around the golf facility.

Tournament and Event Management

• Plan, organize, and execute tournaments, leagues, member events, and corporate outings.
• Prepare tournament materials, pairings, scoring, and results.
• Coordinate food and beverage, maintenance, and outside vendors for events.
• Ensure tournaments run efficiently and professionally.

Golf Instruction

• Provide private and group instruction.
• Develop junior golf, ladies', beginner, and player development programs.
• Conduct clinics and golf schools.
• Promote instructional services and grow participation.

Merchandising and Retail

• Assist with golf shop merchandising and product selection.
• Monitor inventory levels and coordinate ordering.
• Maintain attractive displays and merchandising standards.
• Help achieve retail sales goals.

Administrative Duties

• Maintain handicap services and tournament software.
• Prepare reports related to rounds, revenue, instruction, and events.
• Manage lesson scheduling and billing.
• Ensure accurate recordkeeping and compliance with club policies.

Financial Responsibilities

• Help manage departmental budgets.
• Monitor labor costs and scheduling efficiency.
• Support revenue growth through instruction, merchandising, and programming.
• Review daily sales and operational reports.