Description

Position Summary, Duties and Responsibilities

As a Front Desk Member, your primary purpose is to be the welcoming face that greets guests at the Arvada Aquatics Center and/or Lake Arbor Swimming Pool. Your role is vital in creating positive and memorable experiences for swimmers and visitors alike.

ESSENTIAL DUTIES:

• Greet and delight guests with outstanding customer service, ensuring a warm and welcoming atmosphere.
• Efficiently process pass sales and activity registrations, helping guests enjoy their time at the pool hassle-free.
• Smoothly manage room rentals and group reservations, ensuring all arrangements run seamlessly.
• Facilitate fantastic birthday parties for celebrants, making their special day unforgettable.
• Accurately handle transactions for cash, checks, and credit cards to maintain financial integrity.

OTHER DUTIES:

• Assist with maintaining a clean and organized front desk area.
• Provide information about pool policies, schedules, and activities to guests.
• Handle customer inquiries, feedback, and concerns in a professional manner.
• Collaborate with the lifeguard team and other staff members to ensure a safe and enjoyable pool environment.

Requirements

Job Qualifications
 

• Must be 17 years old.
• Dedication to providing exceptional customer service.
• Enjoyment of serene mornings and evenings by the pool.
• Strong interpersonal and communication skills to interact effectively with guests and colleagues.
• Excellent attention to detail when handling transactions and reservations.

 
Education and Experience
 

• Nio Education requirement - All levels welcome.
• No prior experience is needed; we will provide all the necessary training. 

 
Work Environment
 

• Work may take place in both indoor and outdoor environments, with exposure to varying weather conditions including sun, heat, cold, snow, and humidity.
• Work may occur in environments with poor acoustics, distractions, or high activity levels.
• Some tasks will be performed in wet, humid, or damp environments, such as pools or aquatic facilities.

Physical Activities

• Ability to stoop, kneel, crouch, bend, or sit on the floor as needed during activities or tasks
• Ability to communicate effectively, including speaking loudly, when necessary, in noisy or outdoor environments.

NOTE: This job announcement outlines the primary responsibilities, but there’s always room to grow and shine as part of our team. This position may be involved in additional exciting projects as assigned.

We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.