Description

Overview

Job Title: Golf Outside Services Manager

Location: The Fall Line Club, Butler, GA

Position Type: Full Time

Job Summary:

The Golf Outside Services Manager will assist the Director of Golf in managing and executing daily golf operations at The Fall Line Club. The ideal candidate will be organized, with strong communication skills, and dedicated to providing a memorable experience for our members and guests. This role involves coordinating between various departments, maintaining high standards, and ensuring exceptional service.

Key Responsibilities:

• Coordinate between various departments and maintain the highest standards of the club.

• Manage daily caddy operations, including scheduling and performance. The club utilizes Club Up to assist with the engagement of caddies.
• Member & Guest Relations: Greet and engage with all members and guests, ensuring they feel welcomed and valued.
• Golf Shop Operations: Assists with daily golf shop operations including sales, handling golf charges, managing inquiries, and maintaining a well-organized shop.
• Merchandising: Set up, change, and maintain golf shop displays. Perform regular inventory checks and manage stock levels.
• Custom Orders: Process and manage custom orders for members and guests.
• Golf Course Assistance: Maintain your own golf game to be available to play with members. Assist with cleaning clubs, maintaining the range, and overseeing golf cart maintenance.
• Bag Drop Coordination: Manage and coordinate the bag drop service throughout the day.
• Facility Maintenance: Ensure the range and practice facilities are kept in excellent condition. Clean, charge, and stock golf carts as needed.

Goals for the Operation:

• Member/Guest Acknowledgment: Introduce yourself to new faces and recognize returning members and guests to create a welcoming atmosphere.
• Outstanding Service: Anticipate and fulfill the needs of members and guests to provide the highest level of service.
• Informed Staff: Maintain up-to-date knowledge about members, their families, and club events to stay informed.
• Professional Image: Ensure the golf shop, merchandising, and golf cart facility are maintained to the highest standards. Greet everyone in a courteous and professional manner.
• Consistency: Deliver impartial, consistent service, teaching, and merchandising to all members.

Expectations

This position requires a flexible schedule, with hours that may vary depending on the operational needs and usage patterns of the Club. Shifts may include evenings, weekends, and holidays, and will be scheduled in accordance with Club events, member activity, and seasonal demands.

In addition to primary responsibilities, the employee may be expected to perform cross-functional duties as needed to support various departments within the Club. This may include assisting with events, member services, facility operations, or other tasks that contribute to the overall success and smooth functioning of the Club. Flexibility, adaptability, and a team-oriented mindset are essential for this role.

EEO/EOE