Description

Esplanade by the Islands, located in Naples, FL, is pleased to announce an excellent career opportunity for a General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

The General Manager serves as the senior on-site operational leader responsible for the overall performance, execution, and resident experience of a master-planned resort lifestyle community. The role oversees hospitality operations, HOA coordination, food & beverage, lifestyle programming, wellness amenities, staffing, financial performance, and strategic execution aligned with developer and Board expectations.

The GM is responsible for integrating hospitality-level service standards with structured HOA governance while ensuring operational consistency, fiscal accountability, and long-term asset protection.

Compensation: $175,000 - $185,000 annually (based on experience)

Core Responsibilities:

Operational Leadership:

• Lead all day-to-day community and amenity operations
• Oversee hospitality, food & beverage, lifestyle, wellness, sports, and facility operations
• Ensure consistent execution of brand and resort standards
• Develop scalable operational systems, SOPs, and accountability structures
• Coordinate closely with HOA leadership, committees, and developer representatives

Financial Management:

• Develop and manage annual operating and reserve budgets
• Monitor financial performance, forecasting, labor controls, and purchasing practices
• Analyze KPIs including labor cost, revenue performance, member usage, and operational efficiency
• Oversee procurement, vendor relationships, and contract compliance

Resident & Member Experience:

• Ensure elevated resident/member engagement and service delivery
• Oversee community events, communication standards, and amenity programming
• Respond to escalated member concerns and operational issues
• Maintain a visible leadership presence throughout the community

Team Leadership:

• Recruit, develop, and lead department heads and operational staff
• Establish performance expectations and accountability measures
• Foster a culture of professionalism, hospitality, and operational ownership
• Conduct leadership meetings and succession planning initiatives

Governance & Compliance:

• Support Board and committee operations consistent with governing documents and management agreements
• Ensure operational compliance with policies, risk management, and regulatory requirements
• Partner with CAM leadership regarding governance execution and owner relations
• Support transition planning from developer to homeowner control where applicable

Preferred Qualifications:

• Bachelor's degree preferred
• CAM license preferred where applicable
• 7-10+ years of hospitality, club, HOA, or resort operations leadership experience
• Multi-department operational oversight experience required
• Strong financial acumen and budget management skills
• Experience in resort lifestyle, club, golf, or master-planned communities preferred
• Proven leadership and team development experience

Key Competencies:

• Executive presence
• Operational discipline
• Financial accountability
• Hospitality leadership
• Strategic communication
• Conflict resolution
• Organizational development
• Governance awareness

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation - Eligibility for Bonuses

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.