Description
The Office of Student Financial Aid (OSFA) seeks a Financial Aid Counselor in our Student Support unit, who under general supervision, will work independently to perform financial aid counseling and other administrative processes to support students and staff on financial aid. The Financial Aid Counselor will assist with the following important tasks:
- Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
- Support the administration of the FAFSA and financial aid programs, which includes but are not limited to, conducting financial need analysis, aid offers, reconsideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4).
- Use financial aid systems, websites and data reports for financial aid processing.
- Collaborate with OSFA, Enrollment Management (EM) and other campus partners on financial aid and OSFA projects/services.
- Represent OSFA on financial aid matters for OSFA/EM outreach events for campus and community partners as needed.
Preferences:
Experience providing counseling, advisement, or coaching to students in a financial aid, student services, or enrollment management office. Experience using an automated data processing system and/or customer relationship management system. One (1) year of experience processing financial aid professional judgement (special or unusual circumstance) appeals.
Physical Demands:
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
BENEFITS:
The University offers a comprehensive benefits package, including health benefits, retirement plan, tuition remission for employees and dependents, 22 days annual leave, 3 days personal leave, 15 days sick leave, and holiday leave.
APPLICATION PROCESS:
Please submit a cover letter, résumé, and the names and contact information of three professional references to https://umd.wd1.myworkdayjobs.com/UMCP/job/University-of-Maryland-College-Park/Financial-Aid-Counselor_JR104998.
This position does not provide sponsorship for Visas.
Requirements
Education: Bachelor’s degree required.
Experience: Two (2) years of professional financial aid, finance advising, or finance counseling related experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
Knowledge, Skills, and Abilities:
Knowledge of financial aid policies and procedures. Knowledge of federal, state, and other applicable related laws, rules, regulations, and ordinances. Knowledge of Title IV regulations, policies and procedures. Skill in oral and written communication. Skill in the use of Microsoft Office products. Skill in attention to detail when reviewing and entering data. Ability to multitask and prioritize assignments.
Ability to interpret and apply policies, procedures, regulations, and laws. Ability and knowledge to assist in multiple areas throughout the office. Ability to organize and prioritize multiple tasks. Ability to work in and promote a team environment. Ability to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.
