Description
Join Maximus and make a difference in the lives of Kansans. Maximus is seeking a highly motivated Enrollment/Eligibility Manager to support a potential government healthcare program in Topeka, Kansas. As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience.
The Enrollment/Eligibility Manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. This role is responsible for overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement initiatives. The ideal candidate will bring strong leadership, program management, and stakeholder engagement experience, along with a demonstrated ability to deliver results in a fast-paced, customer-focused environment.
*This position is contingent upon contract award.*
Why Maximus?
- Competitive Compensation - Regular bonuses based on performance included
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions
- Tuition Reimbursement - Invest in your ongoing education and development
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
- Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies
- Assist and inform staff about these policies and procedures
- Provide guidance when handling escalated complaints and appeals
- Identify and resolve employee issues, problems, and concerns
- Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections
- Analyze weekly statistics, prepare daily and weekly reports
- Monitor performance objectives for Enrollment and Eligibility Staff
- Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff
- Assess performance, provide appraisals, and implement corrective actions as nee
- Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance
Minimum Requirements:
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
- Must be willing and able to work onsite in Topeka, KS
- Must be willing and able to accept an offer that is contingent upon award
