Description

Veterinary Hospital Administrator- Pet Specialist of Austin
Austin, TX
Job Summary

Pet Specialists of Austin is seeking an experienced Veterinary Hospital Administrator to lead hospital operations and support a high-performing emergency and specialty veterinary team. This role is responsible for driving operational excellence, fostering a positive and inclusive culture, managing financial and business performance, and partnering closely with medical leadership to deliver exceptional patient care and client service.

Pet Specialists of Austin is a 24/7 emergency and specialty veterinary hospital serving dogs and cats in the Austin area.
Essential Responsibilities

• Lead and manage hospital operations to ensure efficiency, compliance, and high-quality service
• Recruit, hire, onboard, train, coach, and develop hospital staff
• Partner with medical leadership and finance to develop, manage, and execute hospital budgets
• Monitor and analyze key performance indicators (KPIs) and financial results
• Review and manage P&L performance and drive operational improvements
• Set and manage hospital fees in collaboration with leadership
• Oversee inventory management and inventory control systems
• Manage hospital systems, software, and operational workflows
• Ensure safety, security, and compliance with all policies and procedures
• Promote a positive, inclusive, and accountable hospital culture
• Enhance client experience and employee engagement
• Support strategic growth initiatives and operational goals

Required Qualifications

• Minimum of 3 years of hospital management or supervisory experience in veterinary medicine
• Bachelor’s degree in business, healthcare administration, or related field OR equivalent business experience
• Strong financial acumen, including budgeting and P&L analysis
• Demonstrated leadership experience managing teams at multiple levels
• Experience with hiring, performance management, coaching, and corrective action
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Commitment to delivering outstanding client service
• Proficiency with Excel and spreadsheet-based reporting
• Ability to lift up to 40 pounds without assistance (with assistance for heavier items)
• Certified Veterinary Practice Manager (CVPM)- Preferred

Thrive Pet Healthcare offers a comprehensive benefits package, including:

• Competitive compensation
• Medical, dental, vision, and life insurance
• 401(k) with employer match
• Paid parental leave
• Mental health support resources
• Continuing education opportunities and professional development
• Pet care discounts and additional pet-related benefits
• Student loan assistance tools
• Employer-sponsored childcare and elder care support

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success