Description

Overview

Director of Golf

Top 100 Public Golf Facility | Tobacco Road Golf Club - Sanford, NC

Tobacco Road Golf Club, consistently ranked among the Top 100 Public Courses in the United States, is seeking an energetic, highly organized, and service-driven Director of Golf to lead our Golf Operations team. This is a high-impact leadership role at a destination facility known for delivering a one-of-a-kind golf experience.

We are looking for someone who thrives in a fast-paced environment, obsesses over the guest experience, and understands how to blend operational excellence with a strong retail presence.

Position Overview

The Director of Golf is responsible for the overall leadership, management, and execution of all golf operations. This includes oversight of the golf shop, outside services, tee sheet management, merchandising, staff development, and-most importantly-delivering an exceptional and memorable guest experience every day.

What We're Looking For

• Energy, presence, and the ability to lead from the front
• A natural host who enjoys engaging with guests and staff alike
• Someone who takes pride in the details and understands they matter
• A team builder who cultivates a high performing culture that attracts and retains top talent

Experience Required

• Minimum of 5 years of proven leadership experience in a high-volume golf operation
• PGA/LPGA Member in good standing
• Strong background in merchandising and retail management
• Exceptional communication and interpersonal skills
• Highly organized with strong attention to detail
• Passion for delivering elite-level customer service
• Experience with tee sheet and POS systems (Lightspeed experience a plus)

Essential Responsibilities

Guest Experience & Service

• Set and uphold a high standard of hospitality across all touchpoints of the golf operation
• Lead by example in creating a welcoming, engaging, and memorable experience for every guest
• Handle guest feedback and service recovery with professionalism and urgency

Golf Operations

• Oversee daily operations including tee sheet management, staffing, and a strong emphasis on Pace of Play
• Ensure seamless coordination between golf shop, outside services, and other departments
• Maintain policies and procedures alighned with a high-end public facility

Merchandising and Retail

• Develop and execute a strategic retail plan that reflects the Tobacco Road brand
• Manage buying, inventory control, pricing, and merchandising displays with the help of our Retail Manager
• Drive revenue through creative merchandising and stron vendor relationships

Leadership and Team Development

• Recruit, train, and develp a high-performing golf operations team
• Foster a culture of accountability, energy, and attention to detail
• Create clear expectations and provide ongoing coaching and feedback

Financial Performance

• Manage budgets, payroll, and revenue targets for the golf department
• Monitor KPI's and identify opportunities for growth and efficiency
• Reconcile wholesale accounts with preferred partners

Benefits

Compensation & Benefits

Total compensation for this position will be commensurate with the candidate's experience and qualifications. The package includes a competitive base salary, holiday bonus, and performance- based quarterly incentives

• Comprehensive benefits (Medical, Dental, Vision, 401k) based on Troon Benefits Program
• PGA Dues and Uniform Allowance