Description
Position Summary
Under the general direction of the Deputy General Manager of Bus, the Director of Business Operations is responsible for planning, directing, and managing the Bus Division’s Business Operations Unit, including Data Analytics & Program Management, Schedules & Service Development, and Bus Administration.
This position provides strategic and operational leadership over all bus scheduling functions, including network coordination with the Planning Department, development of vehicle and crew schedules, roster development, and oversight of signup bidding and deployment activities. The Director ensures that service delivery is aligned with operational goals, labor agreements, and financial constraints.
In addition, this position leads performance management, business analytics, budget development, and capital and operational program support functions for the Bus Division. The Director works collaboratively across departments and with external agencies to ensure safe, efficient, compliant, and customer-focused transit service.
Essential Responsibilities
A. Business Operations Leadership & Administration
Leads and manages Business Operations functions, including Data Analytics & Program Management, Scheduling & Service Development, and Bus Administration
Supports the development of division goals, priorities, and performance expectations in coordination with division leadership
Leads development and monitoring of operating and capital budgets, including workforce and resource forecasting
Provides analytical, financial, and policy support to division leadership and partner departments
Oversees Bus Administration functions, including coordination of division-wide administrative processes, policy and program tracking, and support for budgeting, reporting, and organizational initiatives
Leads or supports capital and operational projects impacting service delivery and business functions
Represents the division in internal and external meetings related to business operations functions
Promotes a culture of accountability, collaboration, and continuous improvement
B. Scheduling and Service Development
Leads the design and development of bus schedules, including timetables, blocking, run-cutting, and rosters
Supports service planning activities, including evaluation and development of service changes and operational scenarios
Ensures scheduling practices align with service goals, labor agreements, and budget constraints
Partners with the Director of Transportation to ensure schedules are operationally feasible and effectively implemented
Coordinates with the Planning Department and external agencies to support integrated regional service delivery
Oversees scheduling-related processes, including quarterly signups, bidding, and workforce deployment, in coordination with Transportation and Labor Relations
Ensures effective integration of scheduling systems with downstream operational, financial, and customer information systems (e.g., CAD/AVL, payroll, and reporting platforms)
C. Data Analytics, Performance Management & Program Support
Oversees the collection, analysis, and reporting of operational and financial performance data
Develops and maintains key performance indicators (KPIs), dashboards, and reporting tools to support decision-making
Monitors and analyzes system performance metrics, including ridership, on-time performance (OTP), service reliability, and operational efficiency
Provides regular reporting to internal leadership, external agencies, and governing bodies
Supports evaluation of service, policy, and operational changes through data-driven analysis, including financial impact assessments
Oversees integration and effective use of business systems (e.g., CAD/AVL, APC, fare systems, and scheduling platforms)
Leads and manages technology initiatives and program delivery related to business operations systems, including system upgrades, implementations, integrations, and coordination with Information Systems and external vendors
Supports cross-functional initiatives and capital or operational projects impacting service delivery
Ensures compliance with regulatory and reporting requirements
Performs additional related duties as assigned
Regular and reliable attendance is a requirement of this position
