Description

Performs specialized shift work receiving emergency calls from the public and dispatching the appropriate emergency vehicle and/or personnel to the scene of the emergency.  Responsible for accurate, rapid, and effective receipt and transmission of primarily emergency information over a complex and varied communications system.  Provides Basic Life Support (BLS) instructions, including Cardiopulmonary Resuscitation (CPR), to the emergency callers.  Uses Computer-Aided Dispatch (CAD) system for geographic research and recordkeeping purposes.

CLOSES NOV 2 2026

APPLY HERE:      https://secure.pbc.gov/OnlineJobs/Job/JobOpening?Job=MTA2Njc

Requirements

QUALIFICATIONS:   This position requires qualified applicants to possess the following:

Graduation from high school or an equivalent recognized certification; minimum of one (1) year of experience in emergency dispatching AND valid State of Florida Department of Health (DOH) Certification as a 911 Public Safety Telecommunicator.

NECESSARY SPECIAL REQUIREMENT:  The selected candidate for this position MUST obtain the following certifications within three (3) months of hire:

Emergency Medical Dispatch (EMD)

CPR

Fire Service Communications (FSC)

Teletypewriter (TTY) Text Telephone And

Successful completion of the Palm Beach County Fire Rescue Communicator III Training Program

PREFERRED QUALIFICATIONS:   Preferred qualifications include: 

Experience with customer service (handling customer problems/concerns), 

Experience using CAD,

Associate’s Degree in Emergency Medical Services, Fire Science, Communications, or related field,

Current EMD/CPR certifications, and

Bi/trilingual (English/Spanish/Creole).