Description

Overview

This full-time position is designed to run the golf shop, ensure guest satisfaction, run member events, and support the overall golf operation.

Experience Required

• PGA Member or Level 2 Apprentice or higher preferred.

Essential Responsibilities

• Administers point-of-sale application revisions and needs related to green fee sales, merchandise sales, and member and guest billing; coordinates with Accounting on policy and procedure updates and implementation.
• Reconciles daily tee sheets, performs check-ins, receives payments from members and guests, resolves payment discrepancies, and tracks force posts and no-show charges.
• Initiates and promotes club golf activities.
• Creates lesson plans and provides both individual and group instruction.
• Maintains a clean, orderly, and well-stocked golf shop; assists with procurement, merchandising, and sales.
• Supervises preparations for golf outings, including scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets, and hole assignments.
• Monitors members' scores, reports handicapping to the USGA, and bills members.
• Assists the Manager with interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.
• Assists in managing department team members, including Starters, Player Assistants, and Guest Services Attendants.
• Ensures effective orientation and training for new associates and assists in developing ongoing training programs.
• Assists in monitoring business volume forecasts and planning for manpower, productivity, costs, and other expenses.
• Implements and maintains excellent service to achieve guest satisfaction.
• Conducts staff meetings with subordinates.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage
• 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria