Description

The Company

Our client is a leading financial institution and they are seeking for CS candidate to join their team.

The Role

Key Responsibilities

• Inbound Hotline Support: Handle incoming customer inquiries, feedback, and complaints via hotline, email, and digital chat channels professionally.
• Policy & Claims Administration: Provide accurate and timely information regarding insurance policies, premium payments, claims status, and product details.
• Case Ownership: Follow through on customer requests, coordinate with internal departments (e.g., Underwriting, Claims, Operations) for resolution, and ensure timely updates to clients.
• Compliance & Quality: Adhere strictly to the company's service standards, internal guidelines, and regulatory requirements (Insurance Authority/HKFI) during all customer interactions.
• Data Management: Maintain precise and updated records of all customer interactions and transactions in the CRM system.

Your Profile

Requirements

• Qualifications: Diploma holder or above in any discipline. HKDSE / HKCEE graduates with relevant experience will also be considered
• Licensing: Valid passes in IIQE Paper 1 (Principles and Practice of Insurance) and Paper 3 (Long Term Insurance) before probation
• Experience: Minimum 1-2 years of customer service experience, preferably within a call center, insurance company, or banking environment
• Language Skills: Excellent command of spoken and written Cantonese, English, and Mandarin

Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

Reference Number: 67010-0013439217

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/hk/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.