Contact Center Operations Manager Location:Detroit Metropolitan Area (Hybrid) The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience. Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, ...
The UAW-FCA-Ford-General Motors Legal Services Plan (the Plan ) is a non-profit organization dedicated to providing pre-paid legal services to over 500,000 eligible active and retired UAW-represented autoworkers and their families. With 20 staff offices across 10 states, we are committed to ensuring access to quality legal assistance for our members. Job description The Plan seeks a full-time Managing Attorney for our Tampa Bay/Clearwater area, Florida law office. Hybrid and flexible remote ...
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