Description

Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in San Francisco, CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.

**This is an onsite position at our San Francisco, CA location **

Why Maximus?

• Professional Development Opportunities- Participate in training programs, workshops, and conferences
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Tuition Reimbursement - Invest in your ongoing education and development
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Competitive Compensation - Quarterly bonuses based on performance

Must reside in San Francisco County and be willing to work onsite at our San Francisco location.
  
Essential Duties and Responsibilities:

• Foster strong customer relationships, monitoring their engagement and progress
• Collaborate regularly with customers to attain program goals and sustain eligibility for services
• Conduct workshops and deliver various training services to customers
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
• Follow up with customers to ensure their needs are met and address any queries or concerns
• Collaborate with team members, providing expertise and assistance in resolving participant issues
• Maintain accurate and timely case notes for all customer interactions and document related activities
• Share updates on outreach and engagement efforts with project staff
• Report identified barriers hindering customer engagement with the Provider to project staff

Minimum Requirements:

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout counties as needed
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred