Description

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Position: Lead Wrap Program Specialist, Full-Time
Department: Family Wrap Hawai'i
Location: Honolulu Office (1130 N. Nimitz Hwy, Suite C-210, HI 96817)

Job Summary:
The Lead Program Specialist provides both programmatic and administrative support to the Family Wrap Hawai'i Program.

Program Coordination & Operations

• Manage all incoming program referrals; ensure timely communication with staff, referral partners, and stakeholders.
• Coordinate complex travel arrangements for staff in partnership with EPIC’s administrative team.
• Schedule and manage field work assignments in partnership with program supervisors, ensuring adequate coverage, efficient routing, and alignment with program priorities.
• Track and ensure follow-through of flexible funding and food requests and expenditures; ensure documentation meets organization and funding requirements.
• Oversee program mailouts, including printing, assembly, tracking, and documentation.
• Collaborate with program leadership to refine workflows and improve efficiency so that we can best meet family needs.
• Communicate effectively with internal staff across programs, external partners, and community agencies to support program excellence.
• Support onboarding of new team members by sharing program processes, tools, and best practices
   

Program Administrative Support

• Maintain organized records, tracking systems, and program documentation.
• Assist with meeting preparation, agenda development, and note taking.
• Help maintain program calendars, deadlines, and contract timelines.
   

Data Reporting & Quality Assurance

• Conduct routine data and summary audits to ensure accuracy, completeness, and compliance with program and funder requirements.
• Support high-quality summary writing for Wrap program, as needed.
• Support development of grant reporting, as needed.
   

Navigation Support

• Support Wrap Navigators, as needed, with identifying community resources and ensuring families receive timely, accurate information.
   

Recording Support

• As needed, responsible for thorough, professional, and efficient note taking to include key issues in a concise manger as presented from all key participants during Wrap meetings, including family and professional sources to appropriately and neutrally secure important concerns and issues pertaining to the meeting.
• As needed, accurately document and clarify critical information to the meeting such as important court dates, follow-up dates, and contact information.
• As needed, responsible for writing the Wrap summary as outlined in EPIC Recorder training.
   

OTHER DUTIES/FUNCTIONS

• Perform other related duties, as required and assigned.
• Regular attendance, required.
• Responsible for awareness and adherence to all company and safety policies and procedures.
• Attend and participate at trainings, all staff meetings, and individual supervision, as scheduled.
• Recommend improvements and/or enhancements of job processes and work environment to ensure high quality levels of service deliverables.
• Addresses appropriate needs with supervisor and/or manager.

Requirements

Minimum Qualification Requirements:

• Must have a Bachelor’s degree in a related field from an accredited institution of higher learning; and
• A minimum of one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience
• Strong organizational skills and ability to manage multiple priorities.
• Demonstrated proficiency with databases, spreadsheets, or other data management systems.
• Ability to work independently and as part of a team in a hybrid work environment.
• Must maintain an ethical, responsible and professional attitude and demeanor under all circumstances in person, by phone, e-mail and correspondence, in order to effectively and efficiently engage and maintain working relationships with families, professionals and youth who are undergoing complex and crisis situations.
• Team player with a positive attitude and the ability to interact with all levels of the organization.
• Demonstrated a high degree of professionalism and maturity.
• Committed to quality and performance improvement.
• Successful criminal and child abuse and neglect background clearance as required by state regulations for those who work with children and families in the Child Welfare System.
• Valid driver’s license, no-fault automobile insurance, acceptable motor vehicle abstract2, and access to an insured, reliable vehicle is needed.

Preferred Qualifications:

• Familiarity with the Foster Care System (DHS-CWS) strongly preferred.
• Experience in a nonprofit setting, strongly preferred.
• Individual with experience working with families whose children have been harmed or threatened with harm and in facilitation and/or mediation, preferred.
• Individual with culturally relevant training and/or experience specific to the community served, preferred.