Description

Job Description

The Channel Product Manager is responsible for the Small Business Credit Card application experience. This individual will develop strategic plans and partnerships aimed at increasing new customer acquisition, removing friction within the process, and enhancing the efficiency and quality of our decisions to better meet our client needs. Critical qualities for success will include an ability to identify opportunities and solutions, track record of building strong relationships with internal partners, demonstrated experience influencing across the organization, and an in-depth knowledge of the card lending industry.

Job Responsibilities

• Develop a roadmap of business card originations initiatives that drives increased business card automated decisions, enhanced efficiency decision process, and an improved overall credit line decisioning process
• Maintain strong partnerships with Card Lending Services, Operations, and other critical partners within the Small Business Card application experience to ensure integrated plans and roadmaps
• Maintain strategic communication across key product and organizational forums to communicate roadmaps, prioritization and criticality of key work, and as an opportunity to identify efficiencies
• Work closely with Risk Governance, Legal and Compliance to ensure roadmap priorities follow all regulatory requirements

REQUIRED QUALIFICATIONS:

• 5+ years of card lending strategy, marketing, or operations and change management experience
• 3 + Years demonstrated ability to prioritize competing tasks in a fast-paced environment, consistently achieving project deadlines
• 3+ years demonstrated ability of influencing cross-functional teams, managing complexity, and creative problem-solving
• 3+ years' experience working within Agile environment
• Experience building governance structures that balance growth with regulatory and risk requirements
• Strong collaboration and stakeholder-management skills in a matrixed enterprise environment
• Intermediate to expert level knowledge of JIRA with ability to build dashboards and pull data

PREFERRED QUALIFICATIONS:

• Bachelor's Degree
• Business credit card specific experience is preferred
• Proficiency within JIRA align

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n