Ticketing Operations Analyst - Product Ops (opens in new tab)
AEG WORLDWIDE · View all jobs
Los Angeles, California, United States (On-Site) · Posted 2 days ago
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Ticketing Operations Analyst - Product Ops

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Ticketing Operations Analyst - Product Ops
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

About this role

\u003cp\u003eAXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.\u003c/p\u003e\n\u003cp\u003eWe're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. \u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Role\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class="TextRun SCXW180297109 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003eThe Ticketing Operations\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003cspan class="TextRun Highlight SCXW180297109 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003eAnalyst - Product Operations coordinates\u003c/span\u003e\u003c/span\u003e\u003cspan class="TextRun SCXW180297109 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003e\u0026nbsp;cross-departmental product initiatives, ensuring effective stakeholder engagement in User Acceptance Testing and managing issue tracking with product teams\u003c/span\u003e \u003c/span\u003e\u003cspan class="TextRun Highlight SCXW180297109 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003eunder the supervision of the Manager, Ticketing Operations\u003c/span\u003e\u003c/span\u003e\u003cspan class="TextRun SCXW180297109 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW180297109 BCX0"\u003e.\u003c/span\u003e\u003cspan class="NormalTextRun CommentHighlightPipeRest SCXW180297109 BCX0"\u003e\u0026nbsp; \u003c/span\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003eThe role also supports data cleansing efforts and fraud monitoring, collaborates on triage and escalation of product issues, and \u003c/span\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003eparticipates\u003c/span\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003e in after-hours on-call rotatio\u003c/span\u003e\u003cspan class="NormalTextRun SCXW180297109 BCX0"\u003ens as needed.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP Selected SCXW180297109 BCX0" data-ccp-props="{\u0026quot;134233117\u0026quot;:false,\u0026quot;134233118\u0026quot;:false,\u0026quot;201341983\u0026quot;:0,\u0026quot;335551550\u0026quot;:1,\u0026quot;335551620\u0026quot;:1,\u0026quot;335559685\u0026quot;:0,\u0026quot;335559737\u0026quot;:0,\u0026quot;335559738\u0026quot;:0,\u0026quot;335559739\u0026quot;:0,\u0026quot;335559740\u0026quot;:259}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will You Do?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan class="TextRun Highlight SCXW246121350 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW246121350 BCX0"\u003eR\u003c/span\u003e\u003cspan class="NormalTextRun CommentHighlightRest SCXW246121350 BCX0"\u003eecruits\u003c/span\u003e\u003c/span\u003e\u003cspan class="TextRun SCXW246121350 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun CommentHighlightPipeRest SCXW246121350 BCX0"\u003e, coordinates, and holds \u003c/span\u003e\u003cspan class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246121350 BCX0"\u003eaccountable\u003c/span\u003e\u003cspan class="NormalTextRun SCXW246121350 BCX0"\u003e the business stakeholders \u003c/span\u003e\u003cspan class="NormalTextRun SCXW246121350 BCX0"\u003erequired\u003c/span\u003e\u003cspan class="NormalTextRun SCXW246121350 BCX0"\u003e to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP Selected SCXW246121350 BCX0" data-ccp-props="{}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class="TextRun SCXW86188882 BCX0" 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class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW86188882 BCX0"\u003eTroubleshoots\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eany\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003ereported\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eissues\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eand\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eresolves\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eor\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eescalate\u003c/span\u003e\u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003es\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eas\u003c/span\u003e \u003cspan class="NormalTextRun SCXW86188882 BCX0"\u003eneeded\u003c/span\u003e\u003cspan class="NormalTextRun SCXW86188882 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fee variance tickets\u003c/span\u003e\u003cspan class="NormalTextRun CommentHighlightRest SCXW20512660 BCX0"\u003e, and managing Apex user accounts\u003c/span\u003e\u003cspan class="NormalTextRun CommentHighlightRest SCXW20512660 BCX0"\u003e.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP Selected SCXW20512660 BCX0" data-ccp-props="{\u0026quot;134233117\u0026quot;:false,\u0026quot;134233118\u0026quot;:false,\u0026quot;201341983\u0026quot;:0,\u0026quot;335551550\u0026quot;:1,\u0026quot;335551620\u0026quot;:1,\u0026quot;335559685\u0026quot;:0,\u0026quot;335559737\u0026quot;:0,\u0026quot;335559738\u0026quot;:0,\u0026quot;335559739\u0026quot;:0,\u0026quot;335559740\u0026quot;:259}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan class="TextRun SCXW211690357 BCX0" lang="EN-US" data-contrast="none"\u003e\u003cspan class="NormalTextRun SCXW211690357 BCX0"\u003eAssists\u003c/span\u003e \u003cspan class="NormalTextRun 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SpellingErrorV2Themed SCXW152585314 BCX0"\u003eFlexibility\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003ein\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003eadapting\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003eto\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003erules\u003c/span\u003e\u003cspan class="NormalTextRun SCXW152585314 BCX0"\u003e and \u003c/span\u003e\u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003eprocesses\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003ethat\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003efrequently\u003c/span\u003e \u003cspan class="NormalTextRun SpellingErrorV2Themed SCXW152585314 BCX0"\u003eevolve\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP SCXW152585314 BCX0" data-ccp-props="{}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan class="TextRun SCXW129143701 BCX0" lang="EN-US" data-contrast="auto"\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eAt AXS, we are dedicated to building a diverse,\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003einclusive\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;and authentic workplace, so if\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003eyou're\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;excited about this role but\u0026nbsp;\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003ecan't\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;"check every box\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e"\u0026nbsp;in\u003c/span\u003e\u003cspan class="NormalTextRun SCXW129143701 BCX0"\u003e\u0026nbsp;the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/span\u003e\u003c/span\u003e\u003cspan class="EOP SCXW129143701 BCX0" data-ccp-props="{\u0026quot;134233117\u0026quot;:false,\u0026quot;134233118\u0026quot;:false,\u0026quot;201341983\u0026quot;:0,\u0026quot;335559738\u0026quot;:0,\u0026quot;335559739\u0026quot;:200,\u0026quot;335559740\u0026quot;:276}"\u003e\u0026nbsp;\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePay Scale: $62,000 - $70,000\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u003c/strong\u003e This position is eligible for a bonus under the current bonus plan requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits: Full-time: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003e*Employer does not offer work visa sponsorship for this position.\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's in it for You?\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eExtraordinary People\u003c/strong\u003e - we're not kidding!\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMeaningful Mission\u003c/strong\u003e- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDevelopment and Learning\u003c/strong\u003e - Opportunities for learning and leveling up through training and education reimbursement.\u003c/li\u003e\n\u003cli\u003e\u003cstrong data-olk-copy-source="MessageBody"\u003eCommunity \u0026amp; Belonging\u0026nbsp;\u003c/strong\u003e-\u003cstrong data-olk-copy-source="MessageBody"\u003e \u003c/strong\u003eA range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMore about AXS\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cu\u003e\u003ca id="OWAf64366e4-af05-0b21-ad7a-bde3f3ffa339" class="OWAAutoLink" href="https://solutions.axs.com/" data-olk-copy-source="MailCompose"\u003eAXS\u003c/a\u003e\u003c/u\u003e,\u0026nbsp;a subsidiary of \u003cu\u003e\u003ca id="OWAcddfd1b0-99b0-13fb-97ee-6e3381533974" class="OWAAutoLink" href="https://www.aegworldwide.com/"\u003eAEG\u003c/a\u003e\u003c/u\u003e, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California,\u0026nbsp;AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.\u0026nbsp;\u003c/p\u003e\n\u003cdiv\u003eTo learn more about our culture and values, visit: \u003cu\u003e\u003ca id="OWA8feefa20-0284-d217-ba58-2946e9e1346e" class="OWAAutoLink" href="https://solutions.axs.com/careers/"\u003ehttps://solutions.axs.com/careers/\u003c/a\u003e\u003c/u\u003e\u003c/div\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMore about AEG\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAEG brings music, sports, and live entertainment together to create moments people feel, share, and remember around the world. Each year, more than 100 million fans experience over 13,000 live events across five continents, from iconic concerts and major festivals to championship-level sports and entertainment destinations.\u003cbr\u003ePowered by a passion for live experiences and the people behind them, we connect artists, teams, fans, and communities through world-class venues, events, and partnerships that shape culture and bring people together.\u003cbr\u003eHeadquartered in Los Angeles, AEG is driven by creativity, innovation, and purpose. If you're ready to do work that shows up in the real world and helps create moments that matter, there's a place for you here. Because it happens here.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eWe are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"\u0026nbsp;in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.\u003c/p\u003e\n\u003cp\u003eWe're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of\u0026nbsp;race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan data-olk-copy-source="MessageBody"\u003e#LI-Onsite\u003c/span\u003e\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e
Job ID: 86844799

About the company

AEG WORLDWIDE
From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 160 million guests annually through our worldwide network of more than 300 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a per…
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