Description

Location:Mexico City, MX

Join our dynamic team and become a key player in our SwiftRe operations! We're looking for a detail-oriented professional who thrives in a collaborative environment and is passionate about delivering exceptional client experiences through operational excellence.

About the Role

As an Operations Expert for the SwiftRe platform, you'll play a crucial role in managing our efficient web-based platform that provides mid-market and facultative business to our clients. You'll handle a client portfolio with detailed operational focus, steer parameters from post-bind experience, and contribute to process and system development.

Key Responsibilities

• Be a role model in your expertise area and deliver outstanding performance consistently
• Manage core portfolio comprising Single Fac risks via SwiftRe Platform and Fac Facilities via Fac Portal
• Drive automation to support business growth and deliver differentiated experiences to our clients
• Analyze data with keen attention to detail to inform decision-making
• Oversee end-to-end processes including monitoring outstanding statements, managing cash flow, and creating client delight
• Ensure data quality by confirming clients submit timely and quality data as per contractual agreements
• Support clients in administering contracts and processing statements on the SwiftRe portal when needed
• Coordinate technical and financial accounting issues across diverse market accounting teams
• Provide administration support regarding tools, processes, and record management
• Train clients regularly to update their knowledge on SwiftRe's accounting and payment processes
• Collaborate with internal cross-functional and Underwriting teams
• Identify opportunities for simplification and support process improvements
• Participate in User Acceptance Testing and reporting
• Execute Operations strategy aligned with Data Quality, Governance, and Risk Management requirements
• Support global automation and client differentiation initiatives

About the Team

Our team consists of 10-11 specialized Operations Experts fully responsible for all back-office processes and some front-end processes of the SwiftRe suite landscape. In line with our strategy, the team is expanding its efforts onto newer Solutions and is expected to grow in volume and complexity.

About You

You're a proactive problem-solver with strong analytical skills and a collaborative mindset. You thrive in dynamic environments and have a passion for operational excellence and process improvement. Your commercial awareness allows you to understand how your role contributes to broader business objectives.

We are looking for candidates who meet these requirements:

• Excellent verbal and written business communication skills with proficient speaking knowledge of either French or Spanish
• Bachelor's/Master's degree in Finance, Accounting, or related fields
• 7-8 years of work experience, preferably working across diverse business functions
• Strong analytical skills, including Advanced Excel (Macros, Power BI)
• Demonstrated ability to work collaboratively in cross-functional and virtual team environments

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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Reference Code: 136897

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