At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
The Sr. Manager of Commercial Development will play a critical role in shaping and executing the commercial improvement initiatives for DHL eCommerce. This role supports the Sr. Director of Commercial Development in driving initiatives that strengthen our commercial capabilities, improve processes, and ultimately enable accelerated growth.
The ideal candidate brings strong problem solving skills, the ability to translate strategy into practical actions, excellent analytical capabilities, and a hands on drive to execute and deliver results. This role is highly cross functional and will work closely with leaders across Sales, Pricing, Marketing, Customer Service, Product, and IT.

DUTIES AND RESPONSIBILITIES:

• Conduct interviews and detailed analysis of existing processes, tools, data flows, and organizational structures to identify root causes, gaps, and opportunities.
• Build business cases, plans, and prioritized recommendations to advance strategic improvements to our commercial organization.
• Support development and execution of the commercial improvement roadmap across the full commercial lifecycle (marketing → lead generation → sales → pricing → contracting → onboarding → customer service).
• Serve as a key "internal consultant" to the commercial organization, helping solve cross functional issues and accelerate execution.
• Partner with functional leaders to drive implementation of identified initiatives, monitor progress, track results, and recommend corrective actions.
• Lead deep dive assessments of commercial tools and systems (e.g., Salesforce, SAP, analytical/reporting platforms); identify inefficiencies, redundancies, or configuration issues; collaborate with IT and global teams to optimize tool usage and workflows.
• Support development of standardized reporting, dashboards, operating mechanisms, and performance metrics aligned with the global commercial strategy.
• Prepare high quality presentations, documents, and communication materials for stakeholder alignment up to senior leadership.
• Mentor new hires/analysts or support staff as the commercial development team grows.

REQUIREMENTS AND SKILLS

• Strong strategic thinking and analytical problem solving skills; able to break down complex issues, identify root causes, and propose actionable solutions.
• Ability to connect high level strategic concepts to concrete, practical steps adapted to DHL eCommerce's business and operating model.
• Comfortable managing multiple initiatives in parallel and working in a fast paced, dynamic environment.
• Demonstrated experience working cross functionally and influencing stakeholders without direct authority.
• Strong communication, presentation, and storytelling capabilities.
• Hands on, action driven approach focused on achieving tangible results.
• Experience with process mapping, commercial operations, and/or commercial transformation preferred.
• Familiarity with Salesforce, SAP, or similar commercial systems is a plus.
• Advanced skills in Excel, PowerPoint, and data analysis tools.

EDUCATION & EXPERIENCE

• Bachelor's degree in business, marketing, industrial engineering, or a related field required.
• 7+ years of experience in management consulting, product, commercial, strategy, PMO, or similar roles.
• Experience in ecommerce, B2C shipping, parcel logistics, or a related industry preferred.
• Experience working within DHL eCommerce or DHL network is strongly preferred but not required.

PHYSICAL DEMANDS

• Consistent with a professional office environment.
• Regular sitting for 2575% of the workday.
• Occasional standing and walking.
• Travel required up to 20%.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance