Description

Under the direction of the Claims Team Leader, the Claims Representative investigates and resolves claims promptly, equitably, and in accordance with established best practices.

Major Duties & Responsibilities

Duties may include, but are not limited to:

• Receive and review new claim assignments.
• Analyze claim and policy information to provide background for investigations and determine the extent of policy obligations.
• Contact, interview, and obtain statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, and other relevant parties to gather necessary claim information.
• Arrange for surveys and engage experts as appropriate.
• Evaluate facts obtained during investigations to determine liability and the company's obligations under the policy contract.
• Prepare reports on investigations, settlements, denials, and evaluations of involved parties.
• Set reserves within authority limits and recommend reserve changes to the Team Leader as needed.
• Review claim progress and status with the Team Leader, discussing challenges and recommending solutions.
• Manage litigation files in a timely and appropriate manner.
• Assist the Team Leader in developing methods and improvements for claim handling.
• Settle claims promptly and equitably.
• Obtain releases, proofs of loss, or compensation agreements and issue company payments for claims and related expenses.
• Inform claimants, insureds, agents, or attorneys of claim denials when applicable.
• Assist the Team Leader and company attorneys in preparing cases for trial, including arranging witness attendance and taking statements, while continuing efforts to resolve claims before trial.
• Refer claims to subrogation when appropriate.
• Participate in claim file reviews and audits with customers, insureds, and brokers as needed.
• Administer benefits in a timely and appropriate manner, maintaining control of the claim resolution process to minimize current and future exposure.
• Establish and maintain strong relationships with customers, agents, underwriters, and experts.

• Maintaining system logs.
• Investigating compensability and benefit entitlement.
• Reviewing and approving medical bill payments or forwarding for external review as necessary.
• Managing vocational rehabilitation.

This position reports directly to a Claims Team Leader or another member of the claims management team.

QUALIFICATIONS

• Four-year college degree or equivalent work experience; advanced degrees (such as MBA) are valued.
• High level of technical knowledge and competence in workers' compensation claims, demonstrated by at least five years of claims handling experience at ESIS or a similar organization. Experience in Texas, Tennessee, and Arizona is preferred.
• Thorough understanding of workers' compensation products, services, coverages, and applicable legal principles.
• Knowledge of workers' compensation cost containment programs and proven account management skills.
• Insurance designations such as Associate in Claims (AIC), Associate in Risk Management (ARM), AICPCU, or similar are preferred.
• Ability to plan, organize, and implement general business and people management practices, supported by completion of management and technical programs, business or legal coursework, or equivalent practical experience.
• Effective communication and interpersonal skills, with the ability to interact with colleagues at all levels, attorneys, producers, and accounts.
• Understanding of team-building principles and their application to ongoing and planned activities.
• Ability to evaluate the effectiveness of programs and procedures, incorporate improvements, and facilitate group activities.
• Demonstrated evaluative thinking, including the ability to seek out and consider multiple sources of data to form conclusions and determine actions.
• Evidence of personal effectiveness through confidence, credibility, and commitment to established strategies and values.
• Demonstrated creativity and self-motivation in claim handling and related functions.
• Ability to intellectually manage activities and resource allocation, ensuring timely, high-quality service and long-term value in claims processing.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

The pay range for the role is $71,000 to $104,400. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.