Description

Overview

Outdoor Service Manager

Overview

Company Description

Wampanoag Country Club is a full-service, family-oriented private country club. Our members enjoy a challenging Donald Ross design golf course, quality dining, and social activities. Known for its laid-back atmosphere, Wampanoag Country Club offers the perfect setting for member enjoyment and relaxation. Located in Greater Hartford, we pride ourselves on providing exceptional experiences for all our members.

Role Description

This is a full-time, on-site role for an Outdoor Service Manager at Wampanoag Country Club, located in Greater Hartford. The Outdoor Service Manager will be responsible for managing and maintaining the golf cart fleet, cleaning and staging golf carts, assisting members and guests with their golf equipment, and ensuring all carts are properly charged and ready for use.

Additional responsibilities include supporting golf course operations, delivering exceptional customer service, and assisting the golf staff as needed. The ideal candidate is someone who understands how to manage the overall outdoor operation, stays aware of all activities, and knows where to step in to support the team-being in the right place at the right time.

Essential Responsibilities

• Must be able to lift and carry golf bags (up to 40 lbs)
• Ability to work well in a fast-paced, team-oriented environment
• Must have a driver's license, permit, or some type of strong driving experience
• Greet members and guests in a friendly, professional manner.
• Supervise all outside service staff
• Oversee daily setup and breakdown of the golf cart fleet, practice areas, and bag drop
• Ensure excellent customer service is delivered to all members and guests
• Train and mentor team members on proper procedures and service standards
• Maintain cleanliness, appearance, and organization of the cart barn, staging area, and practice facilities
• Manage cart fleet maintenance, repairs, and charging schedule
• Handle member/guest inquiries and resolve issues promptly and professionally
• Maintain inventory of towels, tees, scorecards, water, and other supplies
• Support special events, tournaments, and outings by coordinating logistics and staffing
• Enforce all club policies, rules, and safety procedures

Benefits

• Playing/Practice Privileges
• Discounted Merchandise
• 50% off Meals while on Duty
• PGA Dues Allowance, if applicable
• PGA Education Allowance, if applicable
• Tips
• Staff Uniform Provided