Description

Oversees and directs a team of skilled investigators, ensuring the effective management education complaints received by the office. Responsible for oversight of all complaints, coordinating investigations, and timely and accurate reports. 

Requirements

Review all written complaints received and determine whether investigation is warranted: Carefully assess and evaluate written complaints received to determine if they meet the criteria for further investigation.
Develop and implement systems to ensure equitable assignment of investigations to team members.
Develop and implement systems to monitor investigations and other assignments to investigative staff that ensure accurate and timely resolution and reports.
Prepare and submit all required reports to EAARS on cases and complaints.
Identify and refer complaints that fall outside the purview of the OEA to other relevant agencies or authorities that have the jurisdiction and responsibility to address the specific issues raised in the complaints.
Implement systems to ensure district/school compliance with report resolutions.
Assist in the preparation and presentation of the OEA Annual Report, including preparation of findings, trends, and recommendations.
Conduct regular meetings with investigative team members to review the status of ongoing investigations, provide guidance and support, and ensure that caseloads are effectively managed and progress is being made on assigned investigations.
Thoroughly review and revise all preliminary and final investigative reports prepared by investigators, ensuring the accuracy, completeness, and clarity of the findings, evidence, analysis, and conclusions presented in the reports.
Stay updated on relevant federal, state, and local education laws, regulations, policies, and procedures to ensure a deep understanding of the legal framework within which investigations are conducted, and provide guidance to the investigators.
Establish and maintain effective communication of final reports to relevant persons, to convey the investigative findings, conclusions, and resolutions in a clear, professional, and impartial manner.
When required by the Deputy Director, represent the OEA by attending legislative committee meetings or other organization meetings.
Maintain a collaborative relationship with the Kentucky Department of Education, the Education Professional Standards Board, and the Attorney General’s Office as is required to ensure appropriate handling of complaints.
Maintain investigative staff by interviewing, selecting, orienting, and training employees.
Provide strong leadership by clearly communicating job expectations, setting goals and objectives, monitoring individual and team performance, providing constructive feedback, coaching, and taking appropriate disciplinary actions.
Assist complainants in resolving concerns without the need for an investigation when appropriate.
Fulfill any additional responsibilities or tasks assigned by superiors or as required to support the effective functioning of the OEA and its investigative operations.
Other duties as assigned.
Travel as required for work-related duties.