Description

Job Description

As an Experience Design Senior Associate in Digital Channels, you will play a pivotal role in shaping customer experiences through consistent application of design across our ecosystem. Collaborating with cross-functional teams, you will leverage your expertise in UX and systems design, and provide guidance and direction in the patterns and interaction model of our products and services. As a core contributor, you will create engaging, user-friendly interfaces that elegantly communicate complex concepts to a diverse audience. You will champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities

• Create screen mock-ups, user flows and prototypes (as needed) to communicate and learn about your designs.
• Create design documentation (wireframes, ADA and development specifications, prototypes) for the development of customer facing products.
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
• Help define a design system and language and advocate its application across different products and platforms.
• Be an active member of a larger design team, participate in design critiques and peer reviews.
• Collaborate with product managers, executive and brand/marketing stakeholders to realize your designs.

Required qualifications, capabilities, and skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma).
• Previous experience with collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers.
• Self-directed in both planning and structuring work, and executing at expected levels of quality.
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
• Ability to communicate complex concepts to non-design audiences using evidence and clear storytelling.
• Ability to show how your understanding of technical constraints and opportunities informed your design solutions.

Preferred qualifications, capabilities and skills

• Understanding of systems design and/or prior experience leveraging design systems.
• Advocate for Accessibility Guidelines and Inclusive Design practices.
• Previous experience with shipping successful digital products, demonstrating user and human-centered design approaches.
• Demonstrated understanding of how design connects with broader business value.
• Demonstrated ability to handle multiple priorities/deadlines without compromising quality.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n