Description

Major Duties & Responsibilities:

• Review initial notice of claim to determine coverage validity and eligibility for streamlined processing. Identify appropriate actions for cases with questionable or absent coverage.
• Assign work to Claims Representatives and delegate settlement authority in collaboration with the Claims Vice President or Unit Manager. Retain higher settlement authority for complex cases and refer matters beyond scope to Unit Managers.
• Supervise investigations and oversee the settlement or disposition of claims, ensuring prompt contact with insured parties and claimants, timely investigations, and fair settlements.
• Establish and review loss reserves to accurately reflect the company's obligations, making adjustments as necessary.
• Settle claims directly as needed, based on office size, territory, and workload.
• Evaluate the performance of Claims Representatives on open cases and at regular intervals, providing guidance and identifying areas for improvement.
• Initiate subrogation or recovery proceedings as appropriate. For litigated cases, coordinate and direct the activities of Claims Attorneys, and negotiate and authorize settlements.
• Participate in human resources processes for the unit, including conducting performance evaluations, implementing training and development, and supporting salary administration.
• Oversee recruitment and staffing for the unit as vacancies arise.

QUALIFICATIONS

• Minimum of 7 years of claims handling experience, demonstrating a high level of technical knowledge and competence.
• Experience handling claims across multiple jurisdictions; appropriate Adjuster Licenses preferred.
• Proven ability to plan, organize, and implement business and personnel management practices, supported by completion of management and technical programs, college-level coursework, or equivalent practical experience.
• Strong change leadership skills, including the ability to address resistance at both team and individual levels, and to independently evaluate and implement claims management best practices through coaching, training, and mentoring.
• Solid understanding of team building principles and continuous quality improvement techniques, with the ability to apply these concepts to ongoing activities.
• Effective leadership skills, with the ability to coach, develop, and guide team members toward achieving goals and objectives.
• Excellent communication, negotiation, and interpersonal skills for effective interaction at all organizational levels, both internally and externally.
• Strong analytical and problem-solving abilities.
• Demonstrated commitment to providing consistently superior customer service.
• Sets a positive example for the unit or office by taking initiative, handling challenging tasks, and holding oneself and others accountable to high standards.

The pay range for the role is $86,000 to $124,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.