Description

Join J.P. Morgan's Payments team as a Content Production Manager, Vice President, and play a pivotal role in shaping the digital experience for our clients. In this dynamic position, you will lead the end-to-end production, publication, and maintenance of content across our Payments products, ensuring every digital touchpoint is accurate, accessible, and compliant.

Leverage your expertise in content management systems and digital adoption platforms to elevate user engagement and streamline content delivery. You'll collaborate with cross-functional teams, manage localization workflows, and uphold the highest standards of quality and accessibility. If you have a keen eye for detail, a passion for digital innovation, and a commitment to operational excellence, this is your opportunity to make a significant impact in a fast-paced, regulated environment.

Be at the forefront of digital transformation-help us deliver seamless, user-centric content experiences that empower our clients and drive the future of payments.

Job Responsibilities

• Publish pre-approved content to production environments, including digital adoption platforms and content management systems
• Create and test digital adoption content (tours, walkthroughs, SmartTips) using scripts provided by content strategists and writers
• Conduct quality assurance checks on all published content for accuracy, formatting, functionality, and accessibility compliance
• Coordinate with technical teams to test new or updated content and troubleshoot deployment issues
• Manage version control of all published materials in collaboration with the content strategy team
• Archive retired or outdated content according to established processes and retention policies
• Coordinate translation workflows and upload localized versions to publishing platforms
• Conduct quality checks to ensure translated content renders correctly in production environments
• Partner with content writers to validate content accuracy through structured review and testing processes
• Identify and resolve technical issues related to content display, navigation, and interactive elements

Required Qualifications, Capabilities, and Skills

• 5+ years experience with content management systems, particularly Adobe Experience Manager
• Strong attention to detail with demonstrated ability to catch formatting, technical, and content errors
• Understanding of web accessibility standards (WCAG) and how to validate compliance
• Ability to coordinate across technical and non-technical teams
• Experience with version control processes and content archiving
• Familiarity with localization workflows and multi-language content deployment

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or regulated industries
• Proficiency with digital adoption platforms such as WalkMe
• Knowledge of HTML/CSS for basic troubleshooting
• Experience with content testing methodologies and QA processes

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.