Description

The Business Office Support Specialist is a union position under the general supervision of the Business Office Supervisor. The primary duties for this position are to perform a variety of administrative and/or customer service duties relating to customer utility accounts and other utility business including providing relief/back up various positions within the business/repair office.

2025 Hiring Range: $25.12 - $28.01 per hour depending on qualifications.
2025 Pay Range: $25.12 - $29.92 per hour.
*2025 Performance based pay opportunity: Up to $33.51 per hour.

*The City of Brainerd utilizes a performance-based pay system as noted above. Our system provides an opportunity for additional pay steps based on merit. Contact the HR Department if you would like to learn more about our system.

Essential Functions
Ability to relieve and/or assist other administrative and customer service positions as needed; Works as a team with other Customer Service personnel to provide exceptional customer service.
Responsible for daily bank deposits, post office/City Hall mail pick up and drop off, and oversees mailing of customer utility bills, outgoing mail, maintains the postage and mailing system.
Responsible for preparation of BPU Commission board packets including agenda and related documents.
Address questions from utility customers and other outside agencies and assist with problems, complaints, and service concerns.
Assist in reviewing, scanning, and compiling information for utility service applications, receiving payments from the public at the counter, drive-thru, and by telephone and tracking any changes on customer accounts for inaccurate mailing information, name changes, bank foreclosures etc. and reconciling cash drawers and preparing daily deposits from payments received.
Scanning and organizing Laserfiche files.
Monitor BPU incoming emails and respond or forward to appropriate staff.
Review, approve, and process customer and/or electric service upgrade rebates.
Assist with preparation on daily service orders for final readings.
Assist in the process and maintenance in the collection of bad debts including corresponding with collection agencies.
Occasional administrative work for Wastewater Supervisor.
Performs routine office tasks as required and special projects as assigned.

The duties listed in the Essential Functions section are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications and Competencies
Knowledge, Skills and Abilities
Working knowledge of BPUs policies and procedures, including safety practices and procedures.
Demonstrates organizational and time management skills to organize daily work schedule efficiently with the ability to handle multiple interruptions and adjustment of priorities throughout the day without compromising accuracy or efficiency.
Logical thinker with ability to solve practical problems, applying common sense to interpret and independently carry out detailed instructions in various forms, and an aptitude for math to provide the ability to compile, review, and tabulate financial data.
Outstanding communication and interpersonal skills and be able to work with customers to answer questions and provide service in a professional manner.
Must be able to deal with complaints, difficult situations, and angry individuals. Possesses the ability to effectively gather and present information as well as respond to questions and resolve complaints from the general public, all departments, government officials, and public agencies in a courteous manner; and preserving confidentiality of account and credit information relating to customer accounts.
Require knowledge and understanding of BPU accounting and billing systems and practices related to customer accounts.
Proficient in the use of PCs and relevant software packages, knowledge of basic office equipment, as well as accounting and clerical procedures; accurately managing files and records; possess ability to create spreadsheets, compose correspondence, reports, and documents.

Education, Experience and Special Requirements
High school diploma or GED
Completion of office practices and/or general accounting courses, and/or equivalent combination of related education and experience.
Experience with Microsoft Office Products: Word and Excel desired
One or more years of utility related experience desired.
Valid MN drivers license

To apply, go to www.ci.brainerd.mn.us (or click on the ''apply'' button) and complete the online job application process by 4:30pm
on December 9, 2025. Please direct questions to the HR Department at 218-828-2307.

*The City of Brainerd utilizes a performance-based pay system that provides an opportunity for additional steps based on merit.

EOE