Description

Overview

Under the direction of the Head Golf Professional, to work in the golf shop providing excellent customer service at all times, giving advice and selling products and services, assisting in the junior golf programing, proactively promoting and merchandising the stock, stock control and where required, assisting with the ordering of stock and services. Organize and deliver coaching for individuals and groups, assist in organizing and running competitions.

Experience Required

Qualifications and Experience:

• Strong product knowledge.
• Current First aid certificate.
• Knowledge of Rules of Golf and Tournament Organization.
• Retail experience, including selling, stock control and visual merchandising.
• IT literate with experience of relevant software applications (PC and/or Mac), computerized POS and tee time system, extending to usage of motion analysis systems and launch monitors.

PHYSICAL AND SENSORY REQUIREMENTS/ ENVIRONMENTAL FACTORS:

Physical Ability: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, lift, stand, sit and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near moving mechanical parts.
• May require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wet and dry conditions, humidity, rain, fumes, fumes, toxic or caustic chemicals, temperature extremes, bright/dim light, toxic agents, violence, disease, or pathogenic substances.
• The noise level in the work environment is moderately loud when in the area of an event.
• The employee may be exposed to stressful situations as a result of human behavior.

Essential Responsibilities

The following are the duties that the Assistant Golf Professional will carry out under the direction of the Head Golf Professional in accordance with the Hacienda Employee Handbook.

Operations

• To carry out opening and closing procedures following standard operative expectation for POS reconciliation, site security, etc.
• To welcome members and guests, collect fees and process charges in line with club expectations, including shop purchases and guest fees.
• To be a good steward assuring guests are welcomed according to their member expectations including name on guest locker, introduction to the facility, etc.
• To assist in organizing and running tournaments, and other events, to help make them a success, in line with club expectations.
• To create and manage junior golf programs as well as coach the Hacienda PGA Jr. League team.
• To organize and control the practice facilities ensuring that members and guests can practice according to the expectations laid down by the Head Golf Professional.
• To organize and control all relevant club equipment rentals.

Teaching

• To organize and deliver effective coaching for individuals and groups, ensuring that participants' needs are identified, coaching sessions are planned and delivered to develop participants' performance and effectiveness of sessions is evaluated and reviewed.
• To grow the Hacienda Golf Club Junior Golf Program.

Retailing

• To assist the daily operation of the golf shop under the direction of the Head Professional.
• To offer specialist advice using product knowledge, recommend products and services to meet member and guest requirements.
• To ensure that the golf shop is clean, orderly, well-stocked and professionally presented at all times.
• To monitor and regularly update sales display areas, including window displays and merchandise hot spots.
• To assist in organizing promotions to stimulate golf shop sales.
• To stay up with current trends and trajectories of the golf industry as it pertains to both soft and hard goods.
• To assist with stock control and ordering, pricing and bar-coding.
• To follow all established shop procedures, including those for payment processing, handling, member complaints, opening and closing, Health and Safety, Security, etc.

People

• To promote positive member and guest relations, supporting staff as needed.
• Under the guidance of the Head Professional, to provide orientation and induction training for new staff.
• To establish and maintain effective working relationships with other employees, Club officials, members, guests and visitors.

Financial

• To complete cashing up and banking procedures when acting as shift supervisor.
• To complete transactions using member and guest credit, in line with guidelines laid out by the Head Professional.
• To complete daily reports, under the direction of the Head Professional.

Marketing and Member Service

• To provide excellent member and guest service at all times.
• To promote all golf club activities and services, acting as an ambassador for the facility.

Personal Attributes

People focused:

• Strong interpersonal skills - able to maintain a congenial rapport in all dealings with a variety of people.

Business Acumen:

• Focus on member and guest service, awareness of importance of building member and guest relationships, in touch with trends in golf equipment and sports fashion.

Personal Traits:

• Professional conduct and appearance, passion for teaching all ages and abilities, interested in retailing, hard-working, reliable, enthusiastic, self-motivated, keen to learn, flexible, pays attention to detail, uses initiative - able to work independently with minimum supervision, effective and natural communicator, good selling skills, honest, trustworthy, punctual.

Benefits

• Medical, vision and dental plan option (Est. 70% of premium paid by the club)
• 401K plan with employer matching up to 50% of the first 4% of your wages that you contribute eligible at the next scheduled enrollment period following one year of employment
• Meal provided by the club during the normal course of a workday
• One-week paid vacation after your first complete year of employment, two weeks annual paid vacation after two years, three weeks after ten years, and four after 15 years of consecutive employment
• Golf privileges
• 75% of lesson revenue generated from private and or group instruction
• Staff Uniforms
• PGA dues paid by the club
• Club repair commissions