Overview

the assistant will shadaw the GM and carry out GM duties as provided in the job description.

Experience Required

excel and spreadsheet work

attention to detail is a must

food andd beverage experience a plus

Essential Responsibilities

Assistant General Manager (AGM) - Country Club

Job Description

Position Title: Assistant General Manager Department: Club Operations Reports To: General Manager Position Type: Full-Time, Exempt
Position Summary

The Assistant General Manager (AGM) is responsible for assisting the General Manager in the overall daily operations, management, and success of the country club. This position plays a key leadership role in ensuring exceptional member satisfaction, maintaining high standards of service, overseeing staff and department operations, and supporting the club's financial and operational goals.

The Assistant General Manager serves as a visible leader throughout the club, promoting a welcoming atmosphere, strong teamwork, and a culture of hospitality and professionalism.
Essential Duties and Responsibilities
1. Club Operations

• Assist the General Manager with the daily operation and administration of the club.
• Oversee clubhouse operations, including dining, banquet facilities, member services, and recreational amenities.
• Ensure all club facilities are clean, safe, properly maintained, and presented to the highest standards.
• Monitor daily operations and address issues promptly and professionally.
• Assist with the development and implementation of club policies and procedures.

2. Member Relations and Customer Service

• Build positive relationships with members and their families.
• Maintain a visible presence throughout the clubhouse and club facilities.
• Respond to member questions, concerns, and complaints in a timely and professional manner.
• Ensure an exceptional member experience through consistent service standards.
• Assist with member events, tournaments, social functions, and special activities.

3. Staff Management and Leadership

• Assist with hiring, training, scheduling, and supervising club employees.
• Provide leadership, coaching, and performance feedback to department managers and staff.
• Promote accountability, teamwork, and professional development.
• Help establish staffing levels and ensure departments are properly staffed.
• Conduct staff meetings and assist with employee evaluations when needed.

4. Food and Beverage Operations

• Assist in overseeing restaurant, bar, banquet, and catering operations.
• Monitor service quality, food presentation, and overall dining experiences.
• Work with the Food and Beverage Manager and Executive Chef to maintain operational standards.
• Assist with special events, private parties, weddings, and member functions.
• Monitor labor costs, inventory, and departmental performance.

5. Financial and Administrative Responsibilities

• Assist the General Manager with annual budgets and financial planning.
• Monitor operating expenses and help control labor and departmental costs.
• Review financial reports and identify opportunities for operational improvement.
• Assist with purchasing, inventory control, and vendor relationships.
• Support membership retention and club revenue initiatives.

6. Events and Club Activities

• Assist in planning and executing club social events and special functions.
• Coordinate with golf, tennis, aquatics, fitness, and other departments as needed.
• Ensure events meet member expectations and club standards.
• Attend committee meetings and club functions as requested.

7. General Management Responsibilities

• Act on behalf of the General Manager when delegated or when the General Manager is unavailable.
• Work closely with department heads to ensure consistent communication and coordination.
• Assist with long-term strategic planning and operational improvements.
• Ensure compliance with health, safety, employment, and liquor regulations.
• Represent the club professionally in all interactions with members, employees, vendors, and guests.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Three to five years of management experience in a country club, private club, hotel, resort, or hospitality environment preferred.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and member-relations abilities.
• Knowledge of food and beverage operations, budgeting, and staff management.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and club management software preferred.
• Experience with private club operations is highly desirable.

Working Conditions and Schedule

• Must be willing to work flexible hours, including evenings, weekends, and holidays.
• Must be available for club events, tournaments, and special functions.
• Requires frequent interaction with members, employees, guests, and vendors.
• Must be comfortable working in both office and active clubhouse environments.

Key Performance Expectations

The Assistant General Manager will be evaluated on:

• Member satisfaction and retention.
• Quality and consistency of club operations.
• Employee morale, development, and retention.
• Financial performance and cost management.
• Communication and teamwork among department heads.
• Successful execution of club events and activities.
• Overall contribution to the club's reputation and success.

Overall Role Expectation

The Assistant General Manager is the General Manager's primary operational partner and should be capable of managing the day-to-day responsibilities of the club in the GM's absence. This individual must demonstrate strong leadership, sound judgment, attention to detail, and a genuine commitment to providing an outstanding private club experience.