Description

Insurance Account Handler | £25,000 basic + bonus | Brierley Hill

Are you looking to take your first step into a long-term career in Insurance? Or maybe you already have some customer service or sales experience and want to move into a professional, rewarding industry? If so, this could be the perfect opportunity for you.

We're excited to be recruiting an Insurance Account Handler to join our friendly and supportive team based in Brierley Hill. This is an excellent entry-level role where you'll receive full training, ongoing support, and clear progression opportunities within one of the UK's largest independent insurance brokers.
Why join us?

• £25,000 basic salary with a generous bonus structure
• Monday to Friday only - no weekends
• Hybrid and flexible working options available
• Excellent training and funded professional qualifications
• A welcoming, people‑first culture where you'll be supported to grow

What you'll be doing

As an Insurance Account Handler, you'll support a portfolio of clients and act as their first point of contact. Day to day, you'll be:

• Building strong relationships with clients and understanding their needs
• Handling enquiries by phone and email
• Supporting renewals, mid‑term adjustments, and general policy queries
• Working closely with colleagues to deliver a great customer experience

This role is ideal if you enjoy working with people, building relationships, and learning something new every day.
What we're looking for

You don't need to know everything about insurance on day one - we'll teach you. What matters most is your attitude and potential.

We'd love to hear from you if you:

• Have some experience in customer service, sales, or a people‑focused role (insurance experience is a bonus, not a must)
• Are confident communicating with customers over the phone and in person
• Are proactive, organised, and keen to learn
• Enjoy working as part of a team and bring a positive, can‑do attitude
• Act with honesty and integrity - essential in a regulated industry

If you're curious, motivated, and looking for a role where you can build a real career, you'll fit right in.
What you'll get in return

When you join the Everywhen family, you'll be supported both professionally and personally. Our benefits include:

• 26 days holiday plus bank holidays
• Clear career progression across the wider Everywhen group
• Fully funded CII / ACII qualifications
• Pension scheme
• 24/7 physical and mental wellbeing support
• 1 paid volunteering day per year
• Spotlight Awards recognising outstanding talent across the business

Ready to take the next step?

If you're looking for a stable, rewarding role with genuine development opportunities, apply today and one of our team will be in touch.

#AIB #LI-RK1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page