Description

Overview

The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non-exempt golf staff, fostering a collaborative and high-performing team environment. The 1st Assistant will manage the pro-shop's merchandising, ensuring that product selection aligns with the club's standards and member preferences. Additionally, this position entails the management of daily pro-shop operations, outside services, and all golf-related activities, while ensuring adherence to company policies and operational standards. The 1st Assistant Golf Professional plays a crucial role in enhancing member engagement and satisfaction through effective leadership and operational excellence.

Experience Required

Required

• High school diploma, GED, or equivalent.

Preferred

• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with an extensive knowledge of golf fundamentals.
• Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

Essential Responsibilities

Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns. Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations to management regarding compensation, career advancement, and training opportunities. Address personnel matters by determining appropriate actions, such as counseling, written warnings, suspension, or termination. Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel. Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment. Enforce company policies and operational standards, including safety protocols and conduct codes. Oversee all golf operations, including the pro-shop, outside services, and practice facilities. Manage the financial performance of pro-shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and purchasing strategies. Plan and execute club tournaments and special events, while overseeing the handicap program. Foster strong member relationships by actively promoting golf programs and engaging in community-building activities. Guide staff in delivering high-quality programs aligned with Invited and PGA standards.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)